Settings

Business details

Data & privacy

Record callsConsent is played before recording begins and stored with the recording. Required for review and quality scoring.
Redact card and Medicare numbersRemoved from the transcript and muted in the audio before either is stored.
Keep recordings forTranscripts are kept for 12 months regardless. Audio is the expensive half and the sensitive half.
Australian data residencyCarrier, speech and reasoning all run in ap-southeast-2. Turning this off is not offered.
Enforced

Team

PersonRoleGets escalations
Dan Reillydan@northsideplumbing.com.auOwner Yes
Priya Ramanpriya@northsideplumbing.com.auOffice YesEdit
Josh Aleskijosh@northsideplumbing.com.auTechnician NoEdit

Billing

Plan
Business — A$199/mo
Renews
28 Sep 2026
Card
•••• 4417
Minutes used218 / 350
Overage so farA$0.00

Where your data sits

Carrier Sydney
Speech ap-southeast-2
Reasoning ap-southeast-2
Recordings Sydney

Billing metadata is processed by our payment provider outside Australia. It contains no call content.