Overview

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New agent
Calls answered
1,284
12.4% vs previous 30 days
Handled without you
74.1%
3.1pt vs previous
target ≥ 70%
Jobs booked
612
9.8% 47.7% of all calls
Reply latency p95
742 ms
84 ms slower than last month
target < 800 ms

Call volume

AnsweredNeeded a person
0275481MonWedFriMonWedFri
Busiest hour 08:00–09:00 · 31% of calls arrive outside business hours

Outcomes

Booked612
Message taken339
Transferred218
Abandoned74
Spam / silent41
Abandoned means the caller hung up before the agent finished its first turn.

On the line now

2 active All calls →
+61 421 887 013 Ava · Business hours · asking about a blocked drain 01:12 Listen in
+61 3 9078 5512 Ava · Business hours · rescheduling Thursday 00:24 Listen in

Recent calls

View all →
FromWhenAgentOutcomeLengthLatency
+61 400 118 902Brunswick EastToday 14:12Ava · After hoursBooked2:41610ms p95
+61 3 9417 2210Fitzroy NorthToday 13:47Ava · Business hoursBooked1:58540ms p95
+61 412 663 007PrestonToday 13:02Ava · Business hoursTransferred0:34480ms p95
+61 407 552 118CoburgToday 12:20Ava · Business hoursMessage1:12705ms p95
+61 3 9380 4417BrunswickToday 11:55Ava · Business hoursBooked3:06590ms p95
+61 439 208 771NorthcoteToday 11:31Ava · Business hoursAbandoned0:091,240ms p95