+61 400 118 902
Booked
0:58 / 2:41
Transcript
Consent recorded at 00:0000:00
Switchboard · Ava
Good afternoon, Northside Plumbing. This is Ava, an AI assistant. How can I help?
00:06
Caller
Yeah hi — my hot water system is leaking all over the laundry floor.
00:11
Switchboard · Ava
That sounds urgent. Can you turn the isolation valve off at the tank? I’ll get someone out today. What suburb are you in?
00:19
Caller
Brunswick East. Valve’s off now.
00:24
check_availability(suburb="Brunswick East", urgency="same_day") → 14:30 today, Dan R. · 380 ms
00:26
Switchboard · Ava
Dan can be there at 2:30 this afternoon. Shall I lock that in?
00:32
Caller
Yes please. It’s 14 Lygon Street.
00:41
create_booking(address="14 Lygon St, Brunswick East", slot="14:30") → JOB-4821 · 540 ms
00:44
Switchboard · Ava
Booked — Dan will be there between 2:30 and 3:00, and I’ve texted you the confirmation. Keep the valve off until he arrives.
00:54
Caller
Beautiful, thanks.
What it collected
- Name
- Marcus Webb
- Address
- 14 Lygon St, Brunswick East VIC 3057
- Problem
- Hot water system leaking
- Urgency
- Same day
- Booking
- JOB-4821 · 14:30
Review
- Disclosed AI
- Yes, 00:00
- Followed script
- Pass
- Collected address
- Pass
- Quoted a price
- Not asked
- Caller sentiment
- Positive
Scored against the instructions on Ava · Business hours. Disagree? Mark it and it becomes a test case.
Timing
- Answered in
- 1.9 s
- Reply p50
- 520 ms
- Reply p95
- 610 ms
- Interruptions
- 2
- Cost
- A$0.44